Have Questions?
Here are all the most common questions we’re asked. If you don’t find your answer, please feel welcome to give us a call or fill out our contact form and we’ll call you back. We’d love to hear from you.
Are the workers screened?
Yes! All our team members are screened through face-to-face interviews and must have a Disability Worker Screening Check – a nationally recognised comprehensive police check and register. They also complete the NDIS Worker Orientation Module and Infection Prevention module before starting.
Can I have the same person for each service?
Yes, we assign one person to the job. This allows you to get to know each other and they’ll learn how you like things done so you don’t need to explain it again and again. In case of worker illness or holidays, we’ll ask you if you’d like us to get someone else to fill in, so you don’t miss out on the service.
Do I need to be at home during the service?
The choice is yours! If you prefer to be at home, that’s OK. If you want to head out while your service is being done, we just need secure access to the property/house. If you need to leave a key, we recommend using a secure key lock box – we will not keep a copy of your key.
How many cleaners will you send?
Usually, only one worker is needed for a regular clean, though we do have some team members who work together. When a deeper clean is required, we will assess if an additional worker is needed so the job doesn’t take too long.
Can you come to my home to quote the job?
We are happy to schedule a home visit to create a service agreement together. If you’re keen to get services started as soon as possible, a ‘get to know you’ phone call can be a faster process. But we understand that sometimes, a home visit is preferred and allows us to get a deeper understanding of each other.
What is your Cancellation Policy?
We have a 48 hour cancellation policy. If a service is cancelled within 48 hours of the booking schedule, you may be charged for the full service.
Are there any out-of-pocket costs for NDIS participants?
All services approved under your NDIS plan will not have any out of pocket costs.
Additional materials (eg. mulch or plants for your yard) are the responsibility of the client, though we can assist with picking up/transporting such materials, and for associated labour.
Participants are responsible for any service costs that fall outside of the NDIS plan – eg. if your funding runs out, or gaps between plans. So be sure to let us know if your funding is running low!
Is there a contract?
No, we do not have any lock-in contracts. We will create a service agreement with you which helps us understand each other and clarify expectations. You can change, pause or cancel your services at any time- though note our 48 hour cancellation policy.
How do I get started?
- Fill in our referral form on our website.
- Send us an email.
- Call and speak with one of our friendly office team.
